Refund policy
Our simple returns policy:
- Merchandise has to be returned within 15 days of receipt.
- Merchandise must be unworn and unwashed, free of smells, stains or any signs of wear.
- Final sales are not returnable.
- Hair accessories, earrings, swimwear, bodysuits and other intimate items can't be returned if they are not in the package they were sent in.
US Returns:
Returns for store credit will be processed free of charge. Returns for a refund to your original payment method will require a handling and processing fee $5, depending on your shipping rates this might be higher and will be deducted from the amount to be refunded to you. Shipping charges are non-refundable.
- Email us to benoitlalinde@gmail.com
- Send us your invoice #, a reason for your return request and if you prefer an exchange or refund.
- In the email please specify if you would like a return for store credit or for a refund.
- Print the label, stick it on the package and drop the item at a USPS store.
International Returns:
- Email us to: benoitlalinde@gmail.com with the order number, reason for your return and if you prefer a return for store credit or refund.
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Ship back the item to:
Carolina Benoit
2240 NE 201 ST
MIAMI, FL, 33180 USA - Return your item withing 10 days of receipt.
- Unfortunately we cannot refund taxes, duties or shipping costs.
Refunds & processing:
All refunds will be processed within 7 business days. Shipping charges are non refundable.
Store credit:
- Store credit & giftcards can only be used at www.carolinabenoit.com
- Store credit cannot be transferred to another person, treat store credit like cash.
- Any purchase amounts that exceed the value of the Store Credit will require an additional method of payment for the remaining balance due.
- You can purchase a gift-card with your store credit store.
- Never expires.
- Store credit is provided in US dollars.
- For more info about your store credit contact us at benoitlalinde@gmail.com