Our simple returns policy:
- Merchandise has to be returned within 15 days of receipt.
- Merchandise must be unworn and unwashed, free of smells, stains or any signs of wear.
- Final sales are not returnable.
- Hair accessories, earrings, swimwear, bodysuits and other intimate items can't be returned if they are not in the package they were sent in.
Returns for store credit will be processed free of charge. Returns for a refund to your original payment method will require a handling and processing fee $5, depending on your shipping rates this might be higher and will be deducted from the amount to be refunded to you. Shipping charges are non-refundable.
- Email us to firstname.lastname@example.org
- Send us your invoice #, a reason for your return request and if you prefer an exchange or refund.
- In the email please specify if you would like a return for store credit or for a refund.
- Print the label, stick it on the package and drop the item at a USPS store.
- Email us to: email@example.com with the order number, reason for your return and if you prefer a return for store credit or refund.
Ship back the item to:
2240 NE 201 ST
MIAMI, FL, 33180 USA
- Return your item withing 10 days of receipt.
- Unfortunately we cannot refund taxes, duties or shipping costs.
Refunds & processing:
All refunds will be processed within 7 business days. Shipping charges are non refundable.
- Store credit & giftcards can only be used at www.carolinabenoit.com
- Store credit cannot be transferred to another person, treat store credit like cash.
- Any purchase amounts that exceed the value of the Store Credit will require an additional method of payment for the remaining balance due.
- You can purchase a gift-card with your store credit store.
- Never expires.
- Store credit is provided in US dollars.
- For more info about your store credit contact us at firstname.lastname@example.org